Customer service champs – five years in a row!

Bizrate Platinum Circle of Excellence Award

TireBuyer wins 2016 Bizrate Circle of Excellence Platinum Award

Usually here on the blog we like to stay focused on tires, wheels, and cars. But once every year, something big happens in the world of customer service: The Bizrate Circle of Excellence Award. We’ve won this prestigious award every year since 2012, and we just found out that this year, we won the Platinum version.

The Circle of Excellence Platinum Award is given to just 2.7% of more than 3,500 eligible retailers in North America – so it’s kind of a big deal! Bizrate surveys shoppers after they complete an order on TireBuyer.com, on several key indicators of satisfaction including overall satisfaction, intent to purchase again, satisfaction with customer support, and on-time delivery. Award winners are chosen based on these survey responses.

We love to hear about this award every year because it means that our customers are really, really happy. And that makes us really, really happy. Here’s what a few of our shoppers had to say in their Bizrate surveys from September and October 2016:

 “The superior customer service from TireBuyer will keep me coming back. Thank you all!”

“TireBuyer.com is definitely my go-to for tires from now on! The discounts are great and their selection is too.”

 “This is the first time I have used the site and am extremely satisfied. I will use it again.”

“Very easy to use and has great selections, awesome prices and great discounts!”

“Fast on time delivery and I got what I ordered. Very highly recommended!”

“NOTHING BUT EXCELLENCE!!! CHOICE AND PRICE AND EASE OF USE PLUS FREE SHIPPING!!!!”

“Great price, service and coordination with installer.”

“Exceptional prices, quality, & speed of delivery set TireBuyer.com apart from the other sites. I will definitely be a repeat customer.”

Thanks to all of you, our customers, for helping make us a Bizrate Circle of Excellence Award winner for the fifth year in a row!

 

Want to read more about what our customers think of us?

See our reviews from Google Trusted Stores and Bizrate

One thought

  1. I have purchased tires from Tire Buyer and the process is excellent.
    HOWEVER, the shopping selection is frustrating because there is no overall rating table, as at Tire Rack. First I need to go to Tire Rack, pull up their Ratings & Reviews, Survey Stats, find the best overall user tire ratings, THEN go to Tire Buyer and buy by size.

    Tire Buyer has all the data, but website programmers that do not think like, “What do our customers want to see, so we get more business?” That is the problem with “kids” doing the programming who do not think like someone just wanting to evaluate & buy “round & black.”

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