In an era when impersonality and automated phone answering systems are fast becoming norms, Newsweek set about finding American companies that still put a heavy emphasis on excellent, human-to-human customer service.
“As we examined the larger, impersonal forces that are transforming retail, it seemed like a good time to recognize a more personal factor in business success: the ways in which many companies nurture their relationships with consumers.” – Newsweek.com
Working with global research firm Statista and analyzing extensive data collected across 160 retail channels, Newsweek identified the very best, customer-oriented companies in each channel.
We’re both humbled and honored to report that TireBuyer.com ranked first among all “Online Tire and Wheel Manufacturers.” Not only that, TireBuyer.com’s 8.87/10 score was top among all Online Retailers involved in the broader online retail “Transportation” category.
In business since 2009, the award is a reflection of TireBuyer’s decade-long commitment to personal customer care and customer satisfaction as paramount business priorities.
Tires are integral to vehicle safety, proper function, and enjoyment, but across the spectrum of all consumer goods, tires are both widely misunderstood and intimidating. That’s where we come in — every day the team at TireBuyer.com does our best to make the experience of buying tires easy, comprehensible, and enjoyable for anyone.
Our Kirkland, Washington-based customer service team are tire experts experienced in the automotive industry. We care deeply about our customers and leverage that expertise to ensure that customers’ needs are met. We don’t just “sell tires” — we help customers first focus in on the tires specifically matched to their vehicle that provides optimum safety, function and enjoyment. Enabling Tirebuyer.com to provide the best tire-buying experience.
We’d like to think that the Newsweek award is a testament to this methodology, the personal relationships we build with our customers, and our commitment to truly understanding their needs.
Thank you to our awesome customer base for providing such positive and heartening feedback, and to Newsweek for the recognition. Exceptional customer service has been our commitment since 2009, and it will remain so for the next decade and beyond!
TireBuyer.com is a subsidiary of American Tire Distributors (ATD), the largest distributor of tires in North America. ATD operates more than 140 distribution centers, including 25 distribution centers in Canada, serving approximately 80,000 customers across the U.S. and Canada. The Company offers an unsurpassed breadth and depth of inventory, frequent delivery, and value-added services to tire and automotive service customers. American Tire Distributors employs approximately 5,000 associates across its distribution center network, including approximately 800 associates in Canada.